When purchasing products such as fiber laser cutting machines, many users focus on product quality and price, but ignore the service after the equipment transaction. Once the equipment fails and the after-sales service is not timely, production will be stagnant, which will cause heavy economic losses!

As an honest laser machine manufacturer, Baichuan is committed to providing every customer with high-quality machines and lifelong after-sales service. Frequently asked questions relate to machine operating parameter settings, maintenance and parts replacement. 1. Sharing of daily maintenance knowledge 2. Answers to difficult cutting problems 3. Operator training support 4. Troubleshooting. From early equipment selection to program planning, medium-term equipment capacity improvement and optimization, and later after-sales service. We have professional project managers who will track the entire process to help you avoid risks and increase project value.

pre-sale service

1. Based on customer development needs and from the perspective of actual customer use, provide appropriate technical guidance and a complete set of equipment information;

2. Solve various problems raised by customers and assist customers in designing customized laser processing solutions from the perspective of technical feasibility;

3. Provide equipment display for customers to conduct reference inspections, test runs, etc.;

4. Provide inspection reception: Customers can make an appointment to visit the exhibition hall or visit the company for on-site inspection, and the company will provide reception personnel;

5. Provide professional consultation: Provide customers with information consultation on products, prices, technologies, industry solutions, etc. The consultation channels include the Internet, phone, email, video and other channels;

Sales service

1. Provide customers with a complete set of equipment operating instructions, and provide practical operation and processing training to customers' equipment operators; 2. The training content includes laser cutting principles, equipment structure, process instructions, laser safety protection, operating procedures and simple troubleshooting etc.; equipment daily maintenance and safe use and protection training to ensure that users can master the equipment operating procedures and methods as soon as possible and be able to operate the equipment for production and processing by themselves;

3. Strictly implement the various terms stipulated in the contract. We will strictly abide by product standards and conduct multiple quality inspections for every piece of equipment ordered by customers.

After-sales service

1. Customers contact us via phone, email or online communication for any improper operations and machine failures. Baichuan's senior after-sales technicians will analyze the cause of the failure and respond with targeted solutions within 24 hours.

2. The technician will send the maintenance manual, video and pictures to the customer to help debug the machine. During this period our technicians will continuously monitor the debugging process.

3. If the solution provided by the customer fails to repair the machine, our engineers and technicians can provide video guidance repair services until the problem is completely solved.

4. Regularly visit each customer's operation status and archive machine information.